Do you love history, enjoy working with people, and have a talent for leading a team?
The Morrin Centre is looking for an enthusiastic and organized Head Guide to lead our guide
team while delivering exceptional visitor experiences. If you enjoy sharing stories, inspiring
others and creating memorable experiences for visitors from around the world, we’d love to hear
from you!
About the Position
Reporting to the General Manager and the Executive Director, the Head Guide is responsible for
overseeing the daily operation of the Morrin Centre’s guided tours and gift shop while ensuring
an outstanding visitor experience.
The successful candidate will supervise the guide team, coordinate schedules and training,
personally lead public and private guided tours, and work closely with the Business
Development & Sales Coordinator to ensure the successful delivery of all confirmed group
bookings.
Responsibilities
● Lead public and private guided tours in both English and French;
● Coordinate daily guided tour operations;
● Recruit, train, schedule and supervise the guide team;
● Coach staff and conduct performance evaluations;
● Ensure exceptional customer service and visitor satisfaction;
● Welcome visitors and respond to operational issues;
● Oversee the daily operation of the gift shop;
● Manage inventory, merchandising and sales reporting;
● Research and develop new gift shop products that reflect the Morrin Centre’s mission
and enhance the visitor experience;
● Coordinate staffing requirements for tours and group bookings;
● Collaborate with the Business Development & Sales Coordinator to ensure the
successful delivery of all confirmed tours;
● Maintain tour statistics and operational reports;
● Assist with daily operational planning and continuous improvement initiatives.
Qualifications
● Postsecondary education in Tourism, History, Museum Studies, Heritage Interpretation,
Business Administration or a related field;
● Excellent written and spoken French and English;
● Experience supervising staff or volunteers;
● Experience in tourism, museums, hospitality or visitor services is considered an asset.
We’re Looking For Someone Who Is…
● A natural leader who enjoys coaching and motivating others;
● Passionate about history, heritage and storytelling;
● Organized and able to manage multiple priorities;
● Professional, approachable and customer focused;
● Comfortable speaking to groups and engaging audiences;
● A collaborative team player with strong communication skills.
Working Conditions
● Full-time position (35 hours/week);
● Flexible work schedule;
● Regular evening and weekend work required;
● Combination of administrative, supervisory and front-line visitor service responsibilities.
How to Apply
Interested candidates are invited to submit their résumé along with a cover letter in both French
and English to info@morrin.org by August 28, 2026.
Please include « Head Guide » in the subject line of your email.
The position will remain open until filled.
Equity Statement
The Morrin Centre welcomes applications from all qualified candidates, including women,
members of visible minority communities, persons with disabilities and Indigenous peoples.
We thank all applicants for their interest; however, only those selected for an interview will be
contacted