Customer Service Representative – Directory assistance, Quebec (Inbound calls)
Location : QC – Quebec
Department : Operations
Employment status : Part time – Starting date; Monday January 8th 2018

The result of a personal touch:

Nordia is Canada’s largest provider of customer service solutions, with contact centers in B.C, Ontario, Quebec and New Brunswick. We provide a wide range of support to help customers get the best telecommunications services for their needs.

People are really at the heart of our business. Our top priority is to provide a stimulating and rewarding environment for our employees, with total compensation among the most competitive in the industry. Our representatives confirm the success of this partnership: according to the 2016 employee survey, 85% would recommend Nordia as an employer to their family and friends!

Is this career for you?

  • You like simple things and clear guidelines?
  • You have a knack for service but no interest for sales?
  • Your daytime life is busy and you encourage evening work with no torment?
  • You can sustain a conversation and type information simultaneously?


This job offer could be a perfect match!

Our directory assistance agents are above all friendly, dynamic people and able to quickly process a request for information. On a daily basis, they provide support to all users of the network covered by Canada’s leading residential telecommunications provider.

What is expected from a Directory Assistance agent:

  • Provide callers with the following services:
    • Directory assistance (411);
    • International call transfers(0);
    • Redirection of emergency calls (911);
  • On call, accomplish different actions simultaneously including:
    • Actively listen to the request;
    • Question if necessary to specify what is being sought;
    • Search through a computerized application;
    • Enter information in the required fields;
  • Be rigorous in respect of his / her schedule, average time allotted to handle calls and compliance with procedures;
  • Provide courteous and professional support in alignment with high quality standards;
  • Identify and communicate irregular situations.


What is required to join the team?

  • We are open 24 hours a day, be available to work on weekdays and weekends;
  • Bilingual (French / English) oral;
  • Typing speed of 30 words / minutes;
  • High school diploma (DES) completed;
  • Friendly, empathetic and dynamic people: listening and able to quickly process a request for information;

* Occasionally might be requested to support a night shift

What we offer:

  • Competitive base salary of 12,00$ (including a 0,25$ premium for bilinguism);
  • Weekend and night hourly premiums;
  • A performance based incentive plan;
  • Fully paid professional training and support;
  • Complete benefits plan after 6 months of service including:
    • Comprehensive insurance (medical, dental and life insurance);
    • Great discounts on telecommunications products and services.


Site offers some great specifics features you can review at:

Training starts Monday January 8th 2018  

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